The Essential Guide to Holiday Volunteering: What to Embrace and What to Avoid

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The holiday season often brings a surge of goodwill, prompting many to engage in various forms of community service—from online donation drives to toy collections and food distributions. It’s a time when we reflect on the spirit of giving and consider how we can contribute to those in need. Having spent 15 years in direct social services in New York City, I’ve seen first-hand the profound impact volunteering can have on both the volunteers and the communities they serve.

While the holidays see an increase in volunteer interest, it can be disheartening to witness how this enthusiasm often wanes throughout the rest of the year. Nonetheless, the act of volunteering is a commendable effort that should be celebrated. However, to ensure a positive experience for both yourself and the individuals you serve, it’s important to consider some guidelines.

DO Show Respect for the Environment

When volunteering, you may find yourself in older or crowded facilities where organizations strive to make the most of limited resources. Walking into a homeless shelter for the first time can be eye-opening and possibly uncomfortable. While it’s okay to feel this way, it’s essential to avoid expressing discomfort through comments or body language. Instead, take in the creativity that may have been infused into the space through murals or client artwork. Remember, you are visiting a community that has its own stories and struggles.

DO Familiarize Yourself with Social Media Policies

The impulse to document your volunteering experience is natural, but it’s crucial to understand an organization’s policies on photography and social media. Many places prohibit photos to protect client confidentiality. Even if a client verbally consents to a photo, it’s not always a clear “yes.” This is particularly relevant for individuals with cognitive impairments. If you wish to capture moments, consult with staff who can guide you on which clients are comfortable with being photographed. You might find that some clients enjoy being in the spotlight, like a lively 90-year-old lady I knew who loved to dance!

DO Be Open to Different Tasks

You might arrive with a specific skill set in mind, eager to share your talents, only to find that the organization has different needs. While it can be frustrating, focus on completing the tasks assigned to you, and check in with staff about other ways to contribute. Flexibility is key in volunteer work, and teamwork is often what drives success in these settings.

DON’T Overpromise Your Involvement

It’s easy to be swept up in the moment when clients share their challenges with you. However, it’s essential to recognize that you are not there to solve their problems or offer solutions. Complex situations often have many unseen layers, and it’s best to consult with staff about any concerns you may have rather than take matters into your own hands. If something disturbs you, don’t hesitate to reach out to a staff member for guidance.

DO Maintain Confidentiality and Boundaries

In your interactions, you may hear personal stories that evoke strong emotions. While it might be tempting to share your own experiences, it’s important to respect the emotional space of those you’re working with. Listening and being present is more valuable than sharing your own narratives. If the conversation becomes too heavy, don’t hesitate to excuse yourself and discuss it with a staff member later.

DON’T Volunteer if You’re Not Committed

Volunteering can be rewarding but also challenging. Long hours, messy situations, and difficult clients are all part of the experience. If you or your child are not genuinely invested in the process, it might be best to reconsider. Some of the most memorable volunteers I’ve encountered were young people eager to connect, while others appeared disengaged and resentful. Remember that volunteering should be a meaningful experience for everyone involved.

DO Prioritize Your Well-Being

Engaging with those in need can stir up unexpected emotions. You might find yourself reflecting on your own family or circumstances as you connect with clients. It’s essential to process these feelings after your volunteer experience. Sharing your thoughts with friends or family can help you unpack what you’ve learned and felt. Just remember to take care of yourself and acknowledge the positive impact you’ve made.

In summary, holiday volunteering is a meaningful way to give back to the community, but it comes with responsibilities and emotional considerations. Respecting the environment, following guidelines, being open-minded, and maintaining confidentiality are key to a fulfilling experience. Always remember to check in with yourself and ensure that you’re genuinely ready to engage.

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