An Arizona couple is raising serious concerns after sharing a distressing video that has gained widespread attention on social media. The footage, recorded shortly after the delivery of their twin daughters, captures a hospital staff member accidentally dropping one of the newborns in the delivery room, igniting outrage and frustration.
Jenna and Michael Thompson felt compelled to post the video on Facebook after receiving little to no communication from Chandler Regional Medical Center regarding the incident. To their dismay, they reported that no one from the hospital offered an apology. “We just want answers,” Jenna shared. “It feels like our baby was handled without care.”
In the video, recorded by Michael, viewers can see as baby Lily slips from a staff member’s grasp and lands on a table below. Thankfully, other hospital personnel quickly intervened to prevent her from falling to the floor. The couple described watching the incident unfold as a heart-stopping experience, particularly for them as new parents.
“Our daughters were born on February 14, 2019, and my daughter Lily was dropped on her head due to staff negligence,” Jenna stated in her post. “We were never informed that she had been dropped, nor were any follow-up tests conducted. I want to ensure that no other family has to face what we went through at this hospital.”
Adding to the severity of the situation, the Thompsons expressed their frustration at the staff’s indifferent response. “It was as if she was treated like a sack of potatoes,” Jenna told ABC15 News. Michael confronted the staff member right after the incident, stating, “I told him, ‘You dropped my baby.’ He just looked at me blankly, and when I showed him the video, he had no response.”
In their Facebook update, Jenna mentioned that Lily spent 12 days in the hospital’s NICU after her birth, weighing only 3 pounds and 4 ounces. “A head ultrasound was performed on day five, but I wasn’t even informed about it until I brought up another concern to her doctor,” she explained. “They found a grade 1 hemorrhage on her left brain, but I don’t know if that resulted from her being dropped or her low birth weight.”
Parents deserve to be fully informed about their newborn’s health, and anything less than complete transparency is unacceptable. While brain hemorrhages can occur in premature infants, the hospital staff should have provided a clear explanation and an apology. “A simple acknowledgment goes a long way. Just saying, ‘I’m sorry this happened; how can we help?’ would have made a difference,” Michael expressed to PEOPLE. “Instead, everything was handled without our knowledge.”
In response to the situation, the hospital released a statement to ABC15, saying, “Due to patient privacy laws and a request from the family not to disclose information, we can’t comment on this particular case. The safety of our patients and their families is our top priority, and we take this matter very seriously. Our medical team is conducting a thorough review.”
This incident serves as a stark reminder of the importance of proper care and communication in healthcare settings. For those considering their own journeys into parenthood, resources like Kindbody offer valuable information on pregnancy and home insemination. If you’re exploring options, check out this incredible guide on at-home insemination kits, or visit this essential resource for comprehensive advice.
In summary, Jenna and Michael Thompson’s distressing experience after the delivery of their twin daughters highlights the urgent need for accountability and communication in hospitals. Parents deserve to be informed and supported during such critical times.
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