A Red Lobster restaurant in York, Pennsylvania, faced an overwhelming surge of orders on Mother’s Day, leading to wait times exceeding two hours for customers eager to enjoy their meals. A video circulating on social media captures a tense altercation involving a woman and restaurant staff that escalated into a physical confrontation.
In the widely shared footage, the woman can be seen being escorted out of the restaurant while demanding a refund. Staff members assure her that she will receive her money back. Despite this, she attempts to re-enter the establishment, only to be restrained by a manager, identified as Sarah, while other employees help block the entrance. The situation escalates when she swings at the manager.
According to Lt. Mark Hastings of the local police department, officers were summoned to the scene. “We arrived and spoke to those involved,” he stated. Although the woman in the green hoodie had left by the time they arrived, the officers were able to communicate with her nearby. “She was upset about her food not being ready and wanted a refund,” Hastings added. He emphasized that only employees were permitted inside the restaurant, following social distancing protocols, with all food orders being delivered outside.
In accordance with state regulations imposed by Governor Tom Wolf, restaurants were required to either close or operate solely on a take-out basis to reduce social interactions during the pandemic. Moreover, both customers and staff must wear masks during this time.
The incident drew significant attention on Twitter, with many users expressing their thoughts on the matter. Interestingly, another viral incident from a Colorado restaurant showed a packed dining area at C&C Coffee and Kitchen, which faced repercussions for disregarding state mandates by allowing dine-in customers, resulting in the indefinite loss of its operating license.
Red Lobster later issued a statement apologizing for the inconvenience experienced by customers, attributing the delays to challenges posed by the coronavirus pandemic. They assured patrons that all unfulfilled orders would be refunded and emphasized their zero-tolerance policy for violence in their establishments. “We expect our team members to treat guests with respect, and vice versa. Thankfully, our manager and the guest involved did not sustain serious injuries in this incident,” they stated.
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In summary, the chaotic scene at Red Lobster on Mother’s Day highlights the pressures restaurants faced during the pandemic, as well as the importance of patience and understanding from customers during unprecedented times.
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