In an unusual incident at a Philadelphia Starbucks, a confrontation erupted, reportedly stemming from a coffee order mix-up. The unnamed customer recounted to NBC10 that after receiving the wrong drink, she requested a replacement from the barista. “When I asked him to remake it, he reacted negatively,” she stated. “He filled my cup only halfway with caramel and slammed it on the counter.”
Upon seeking assistance from a manager, who was unavailable, the situation escalated when a male employee allegedly struck her in the face with a wet rag. “He smacked me in the face and then swung at me,” she described. “I was taken aback at first, but then I reacted.”
However, the employee, identified as Jake Turner, disputed the claims, asserting that he did not hit her with the rag but rather waved it in her direction. “I have injuries too, including a black eye,” he insisted. “She jumped over the counter and started swinging at me, and that’s when I felt the need to defend myself.”
A Starbucks spokesperson responded, emphasizing the company’s commitment to a welcoming environment. They confirmed that the employee had been terminated following an internal review and reached out to the customer with an apology. “This behavior does not reflect the respect and dignity we expect in our stores,” they stated.
While Turner expressed regret over the incident, he maintained his stance that he was merely acting in self-defense. The customer plans to pursue legal action, stating, “What he did was unacceptable. No one should behave that way.”
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In summary, a confrontation at a Starbucks in Philadelphia led to the termination of an employee after he allegedly hit a customer with a wet rag during a dispute over a coffee order. The employee claimed self-defense, while the customer intends to file charges, highlighting the need for respectful interactions in service environments.
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