In a curious altercation at a Starbucks in Philadelphia, a customer claims she was struck in the face with a wet rag by an employee after a dispute regarding her coffee order. The unidentified customer recounted her experience to NBC10, explaining that the conflict began when she received an incorrect order and requested a remake from the barista. “The drinks were made wrong, so I asked him to fix it, and he had an attitude,” she stated. “When he remade it, he filled my cup halfway with caramel and slammed it on the counter.”
After asking to speak with a manager, who was reportedly unavailable, the situation escalated, and she alleged that a male employee (possibly the same barista) hit her with a wet rag. “He took his wet rag and smacked me in the face with it and then swung at me,” she described. “I was stunned for a moment, but then I swung back.”
In contrast, the employee, now identified as Mark Thompson, claimed that he was the one who suffered injuries during the altercation. He asserted that he did not hit the woman but merely waved the wet rag in her direction. “I have a black eye and contusions,” he told NBC10. “She jumped across the counter swinging at me, and my fight-or-flight response kicked in.”
A spokesperson for Starbucks stated that they had conducted an initial investigation and decided to separate the employee from the company. “Starbucks is a place where everyone should feel welcome,” they noted, adding that they have reached out to the customer to apologize and rectify the situation.
While the employee expressed regret over the incident, he maintained that he acted in self-defense. The customer has indicated her intention to file charges against him, asserting, “What he did should not have happened at all.”
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Search Queries
Some probable search queries related to this incident include:
- Starbucks customer complaints
- Employee confrontation in coffee shops
- How to handle disputes at cafes
- Starbucks employee behavior
- Coffee order mistakes
Conclusion
In summary, a Starbucks employee was terminated following a physical altercation with a customer over a mistaken coffee order, with both parties providing conflicting accounts of the incident. The customer plans to pursue legal action, while Starbucks has emphasized their commitment to maintaining a welcoming environment for all.
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